Help and Advice

Help and Advice

Frequently asked questions

An easy to use Questions and Answers section posing some of the questions we frequently get asked - along with the answers to help you plan your holiday.

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Contact Us

All the contact details you need including customer advisor telephone numbers, useful email addresses, press centre and recruitment information. 

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Useful Holiday Information

Useful information covering all aspects of your holiday from accommodation, to arrival and facilities, to swimwear and waterslides.

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Website Feedback

We are constantly trying to improve our website and would welcome any feedback from you.

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Useful Links

To help you plan and prepare for your holiday, we've found a number of websites that you may find handy. From up to date weather forecasts to how to entertain the kids, we're sure you'll find the recommended selection useful.

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Essential booking Information and AITO Charter

Please read our Essential Information before you book and go on holiday. It contains vital information to ensure you enjoy your stay.

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Company Information

All you need to know about Keycamp Holidays. Useful information, recruitment, and booking conditions can be found here.

Company Information >

Alternative Holidays

Our sister companies within the Holidaybreak group offer you a great choice of holidays with a difference. All specialists in their fields there's something for everyone from short breaks with the UK's leading Short Break tour operator to small group exploratory holidays to worldwide destinations.

Alternative Holiday ideas >